Lucka.dog products are sold via our webshop and partly also in our stationary trade at "Lucka - Fine things for the dog", Kirchhörderstr. 245, in Dortmund, Germany.

So that you can order the suitable collar or the correct bed size for your dog, we offer you on each article page under the menu item "sizes" a measuring aid or a size orientation.

You will find information on the correct care on the respective product page under the menu item "Material".

We do not have a minimum order value. From a goods value of 49 EUR the dispatch within Germany is even free of charge.

Via Paypal you can also pay with your credit card. You can find the offered payment options on the page "Payment and Shipping".

Please send an e-mail to the lucka.dog office at "office@lucka.dog", stating the order or invoice number with a description of the complaint and article number. Our team will contact you shortly.

If you do not like our products or if there is a defect and therefore a reason for complaint, we offer a simple return option. Please contact the Lucka.dog team at "office@lucka.dog" with your return request. We point out that the costs for the return according to our revocation instruction are to be carried by you.

We attach great importance to the protection and security of your personal data. We try to be as open and transparent as possible. How we collect your personal data, how they are used and to whom they may be passed on is explained in our data protection declaration, which complies with the rules of the Data Protection Basic Regulation (DSGVO) of the European Union.

Call us at +49 (0) 231 - 95488577 or send an e-mail to "office@lucka.dog".